Return & Refund Policy

Last updated: October 26, 2026. These terms apply to orders placed from this date. Earlier orders retain the terms provided at purchase.

Return windows

For eligible standard-size dresses, returns postmarked within 15 calendar days after delivery qualify for a refund to the original payment method, an exchange, or store credit. Returns postmarked on days 16–30 qualify for an exchange or store credit only; no refund to the original payment method is available during that period. Returns postmarked after day 30 are not accepted. The return postmark determines the applicable window.

Eligible items and exclusions

Standard-size dresses, including standard-size dresses produced after you order, are eligible if they meet the condition requirements below. A discount, crossed-out price, or “Sale” badge alone does not make an item final sale.

Custom-sized or personalized items, shoes, accessories, and items explicitly marked “Final Sale — no returns or exchanges” before purchase are excluded from change-of-mind returns and exchanges. An ordinary promotion does not create an additional exclusion unless the final-sale condition is clearly disclosed before purchase. These exclusions do not remove remedies for defective, damaged, incorrect, or missing items, or rights that cannot legally be excluded.

Condition requirements

Items must be unworn, unwashed, unaltered, free of stains, odors and customer-caused damage, with original tags and ribbons attached. Please try dresses on carefully indoors. We inspect returns and explain any refusal; we do not impose an unspecified cleaning charge.

Refunds, store credit and fees

For an eligible change-of-mind refund within 15 days, a 15% restocking fee is deducted from the amount paid for each returned dress, after discounts. The restocking fee is waived for exchanges or store credit. Original shipping charges are not refundable for a change-of-mind return. Customer-paid return postage is not reimbursed.

If you request and we provide a prepaid U.S. return label, the return-label charge is $9 per short dress, $12 per long or wedding dress, or $20 per quinceañera dress. We confirm the applicable label charge before you accept a label. It is deducted from a refund or store credit; for an exchange it is payable separately. Alternatively, use your own tracked return postage after receiving the correct return address. International and APO/FPO/DPO customers arrange and pay their return shipping and applicable return customs charges. Return postage is separate from the 15% restocking fee.

How to request a return

Email service@norevalina.com with your order number, item and requested resolution. For damage, defects or an incorrect item, include photos if available. We will provide authorization, the correct return address and shipping instructions. Do not send returns to our company address unless instructed. Request authorization early enough to meet the 15-day or 30-day postmark deadline; receiving authorization does not create a separate seven-day extension. If our response delays an otherwise timely request, contact us so you are not disadvantaged by our delay.

Exchanges

An exchange is a return for a replacement item, subject to availability. We arrange the replacement after the return is inspected; any price difference and shipping charge are confirmed before you agree. If a replacement is unavailable, you may choose store credit, or a refund under the 15-day refund rules if the return was postmarked within that window. A return on days 16–30 remains eligible only for exchange or store credit. Placing a separate new order does not change the original return’s refund eligibility.

Refund processing

After receiving and inspecting an eligible return, we process the refund or store credit within 10 business days. A refund may take a further 3–5 business days to appear, depending on your payment provider. We notify you of approval, deductions and any refusal.

Cancellations

For standard-size, non-personalized items, cancellation before shipment receives a full refund. For custom-sized or personalized items, cancellation within 72 hours of placing the order and before shipment receives a full refund; after 72 hours but before shipment, a 20% cancellation fee applies to the amount paid for the affected custom item. This custom-item rule is the exception to the standard-size cancellation rule. Once shipped, an order cannot be canceled and the return rules above apply. Email us promptly to request cancellation; we confirm the shipment status and outcome.

Defective, damaged, incorrect or missing items

Contact us promptly with your order details. We investigate and arrange an appropriate replacement, repair or refund for a confirmed issue. No restocking fee applies to a confirmed defect, damage or error for which we are responsible, and we cover necessary return postage. Nothing in this policy limits your statutory consumer rights.

Contact and company information

Norevalina is operated by BlueStone Market LLC.
4560 S Balsam Way, Littleton, CO 80123, United States.
Email: service@norevalina.com
Website: norevalina.com